Terms of Service — Grandview

Overview

By accessing our website and courses, you agree to these terms. If you disagree with any part, you must discontinue use.

These terms apply to UK users and are intended to be read alongside applicable UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Grandview is a provider of drawing courses, workshops, and related digital content delivered via cohort-based sessions and on-demand materials for personal learning and development.

Last updated: 12 October 2025

Definitions

“We”, “us”, “our” means Grandview.
“You”, “your” means the individual user or learner accessing our services.
“Course” means any cohort, class, workshop, or digital content we provide.
“Site” means our website, learning portal, and associated digital services.

Enrolment and access

Places may be limited; enrolment is confirmed upon payment.
We may reschedule classes; you will receive notice and options.
Content is for your personal, non-commercial use.
You must provide accurate information and keep your account secure. Do not share login credentials.
Minimum recommended age is 16. If you are under 18, you confirm you have parental or guardian consent.
We may refuse or revoke access for breach of these terms or abusive behaviour.

Cancellations and rescheduling

If we cancel a session or materially change the schedule, you will be offered a suitable alternative date or a pro‑rata refund.
If you request to move to a later cohort, we will accommodate subject to availability and fair scheduling.
We may record sessions for quality, safety, and learning replay for enrolled learners.

Payments and refunds

Prices are listed in GBP and include applicable taxes unless stated otherwise.
Refunds follow our fair use and cohort scheduling policies.
Payments can be made by accepted card methods or other approved providers at checkout.
Where offered, instalments must be paid on time. Late or failed payments may result in suspension of access.
If you purchase digital content and expressly request immediate access, you acknowledge that your 14‑day right to cancel under the Consumer Contracts Regulations may be affected once full access is provided.
Refunds (where approved) are processed to the original payment method within 5–10 business days.
Chargebacks initiated without first contacting us may be treated as a breach of these terms.

Acceptable use

No unlawful, harmful, or disruptive activities.
Do not attempt to bypass access controls or share paid content.
Do not harass, defame, impersonate, or infringe the rights of others.
Uploading or distributing malware, spam, or illegal material is prohibited.
Any attempt to scrape or systematically copy content is not allowed.

Intellectual property

All course materials, videos, exercises, and assets are owned by us or our licensors.
We grant you a limited, revocable, non‑transferable licence for your personal study.
You may not publicly share, reproduce, or commercialise our content without written permission.

Behaviour in live sessions

Treat instructors and peers with respect; no discriminatory or abusive language.
Keep microphones and cameras used appropriately; adhere to moderator guidance.
We may remove participants who disrupt learning or violate these standards.

Service availability and changes

We aim for a reliable experience but do not guarantee uninterrupted availability.
We may improve, update, or discontinue features to enhance quality or comply with law.
Maintenance windows will be communicated where feasible.

Data protection and privacy

We process personal data to deliver courses, manage enrolments, and provide support.
We use appropriate security measures; however, no online service is completely risk‑free.
You are responsible for safeguarding your account and device security.

Disclaimers

Courses are for educational purposes only and do not guarantee any particular outcome.
Advice provided in sessions is general and not tailored to your specific circumstances unless explicitly agreed.
We are not responsible for third‑party tools or services used alongside our courses.

Limitation of liability

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.
Subject to the above, we are not liable for indirect or consequential losses, loss of profit, or business interruption.
Our total liability for any claim arising out of the services shall not exceed the amount you paid for the affected course.

Your right to cancel (UK consumers)

If you are a UK consumer purchasing online, you may have a 14‑day cancellation right from the date of purchase.
If you request immediate access to digital content or attend a live session within that period, you acknowledge that your cancellation right may be waived once delivery has begun in full.
To exercise rights, contact us with your name, purchase details, and request.

Governing law and disputes

These terms are governed by the laws of England and Wales.
Courts of England and Wales have exclusive jurisdiction, except that consumers may bring claims in their local UK courts where applicable.

Changes to these terms

We may update these terms to reflect changes in law, services, or practices.
Material changes will be highlighted on this page with a new “Last updated” date.

Contact

For legal and support enquiries, please contact: [email protected]

Phone (UK): +44 20 3984 7621

We aim to respond within 2 business days.